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Privacy Policy

Thank you for visiting the Guava website www.guava.ae. At Guava, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data. By using our Site, you consent to the practices described in this policy.

1. Information We Collect:

We may collect the following types of personal information when you use our Site:

  • Personal Identifiers: Your name, email address, phone number, and postal address.
  • Payment Information: Credit card or payment account information when making a purchase.
  • Transaction Details: Details about your purchases, order history, and transaction records.
  • Device and Usage Information: Information about your device, browser, and how you use our Site (e.g., IP address, browser type, pages visited).
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

We may use your personal information for the following purposes:

  • Processing Orders: To fulfill and process your orders, including payment processing and shipping.
  • Communication: To provide order updates, respond to your inquiries, and send promotional information.
  • Customer Support: To provide customer support and address any issues.
  • Analytics: To analyze website usage and improve our products and services.
  • Legal Compliance: To comply with legal requirements and enforce our terms and conditions.

3. Disclosure of Your Information:

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with service providers who assist us in delivering our products and services (e.g., payment processors, shipping companies).
  • Legal Obligations: We may disclose your information when required by law, government authorities, or to protect our legal rights.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Rights:

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or inquire about your personal information, please contact us at contact@guava.ae.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The most recent version will be posted on our Site with the effective date. Your continued use of the Site after any changes signifies your acceptance of the updated Privacy Policy.

7. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at contact@guava.ae.

Thank you for trusting Guava!