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Returns, Exchanges & Shipping Policy

We want you to love your Guava purchases, but we understand that sometimes things might not go as planned. That's why we offer a flexible return and exchange policy to ensure your satisfaction.

Return Period: We accept return requests up to 7 days after the delivery date of your order.

To Initiate a Return or Exchange:

  1. Contact Us: Please send an email to return@guava.ae with your order number and details of the item(s) you wish to return or exchange.
  2. Approval Process: We will review your return or exchange request to ensure it meets the conditions outlined below. Once approved, we will arrange for the collection of the returned item(s) as soon as possible. Please note that the collection process may take up to 7 days.
  3. Refund Processing: Processing and issuing a refund can take up to 5 business days from the date of collection.

*Please note that individual bank processing times may extend the refund period, and it may take up to 14 business days for the refund to reflect in your account.

Conditions for Returns and Exchanges:

To be eligible for a return or exchange, all products must meet the following criteria:

  • All original tags must be attached to the product.
  • The products must be unwashed and unworn.

We reserve the right not to accept returned items that do not meet these conditions.

Return Fee:

  • UAE Return: A flat fee of 25 AED will be charged for each return.

Exchange Fee:

  • For exchanges involving returning the original item and sending new products, a flat fee of 25 AED will be charged.

  • For in-person exchanges, there is no exchange fee.

Exclusions:

Please note that we do not accept returns or exchanges for accessories.

After the 7th Day: Unfortunately, we cannot process returns or exchanges beyond the 7-day period.

 

Shipping Terms:

  • Delivery Time: We aim to deliver your orders within 2 business days to addresses within the United Arab Emirates (UAE).

  • Delivery Fee: For orders below 200 AED, a delivery fee of 25 AED will be applied. However, for orders totaling 200 AED or more, delivery within the UAE is free.

If you have any further questions or need assistance with your return, exchange, or shipping, please don't hesitate to reach out. We're here to help! Contact us at contact@guava.ae, and we'll be happy to assist you.